Where Publication Matches Online Banking Report [Page 11 of 17]
Published: Apr. 21, 2004: OBR 105/106
Abstract: Making the case for improved online customer service is easy. Online banking customers now prefer it almost 3-to-1 over telephone support (see tables within report). Done right, e-service can increase customer satisfaction, decrease support costs, and...
Lessons from the Credit Card Marketers
Published: Feb. 13, 2004: OBR 104
Abstract: As we entered the Internet era in the mid-to-late 90s, we fully expected the credit card issuers to lead the financial services sector online. For a while, it looked like a good prediction. Many of the early online banking pioneers, NextCard, Providian/GetSmart,...
Published: Jan. 21, 2004: OBR 103
Abstract: Our annual look at the past, present, and future of online banking including a 10-year forecast for online account access, bill payment, and other online financial services.
In our look back at the year 2003, we identified the top-10 innovations...
Published: Dec. 19, 2003: OBR 102
Abstract: In earlier reports, we looked at long-term strategies to improve security and prevent unauthorized account access from ID thieves and mass phishers (see OBR #100/101, #93/94). This report looks specifically at recent user education efforts against fake...
Financial Website Usability: Homepage
Published: Oct. 27, 2003: OBR 100/101
Abstract: Six or seven years ago, financial institutions would sometimes post non-transactional websites costing a few hundred dollars. The ante has risen considerably. Some banks are spending six figures just testing their sites. Yet, we have found that many...
2004/2005 Planning Guide
Published: Sep. 15, 2003: OBR 98/99
Abstract: Our ninth annual Planning Guide is packed with more than 500 ideas and tactics you can use to improve the effectiveness and profitability of your online initiatives. Tactics are organized by product within the two major retail banking segments, consumer...
Account Aggregation 3.0
Published: Jul. 31, 2003: OBR 96/97
Abstract: Account aggregation has had its ups and downs. In its current form, the technology will only be used by 15% to 20% of U.S. households. However, we believe it is about to become an enabling technology for a new breed of premium online services that will...
Published: Jun. 7, 2003: OBR 95
Abstract: Most financial institution websites do a reasonably good job closing the sale. The challenge now is to increase the flow of qualified prospects. With more than 300 million searches conducted each day worldwide (Table 1), the best place to find new customers...
Security & Privacy (part 2)
Published: Apr. 8, 2003: OBR 93/94 Part 2
Abstract: A look at the security areas of the largest 40 retail banks in the United States. A companion to OBR 93/94 (part 1).
Security & Privacy
Published: Apr. 8, 2003: OBR 93/94 Part 1
Abstract: In the developed world, consumers and businesses look to banks to safeguard their assets, especially cash deposits and valuable documents. Similarly, in an age of global hacking and 24/7 access, users are looking for someone to safeguard their financial...
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